Return Policy
We hope that you will be 100% satisfied with your purchase. If
for one reason or another, one of our products does not meet your
expectations, we apologize in advance and will work with you to
rectify the matter as soon as possible. Please read the following
carefully.
UPON RECEIPT OF YOUR PRODUCT:
Check for products arriving with shipping damage.
Please examine all products upon receipt. If the package is damaged
in transit, do not accept the shipment, unless you can determine
that the product inside has not been damaged. You may open the
package to see if the damaged packaging has impacted your purchase.
In the event that your package is damaged, immediately notify
both the shipping company and us.
To follow our return procedure, please contact our Customer Service
staff by e-mailing us at service@Judaica-mall.com. We will replace
your purchase immediately at no charge and pay for all associated
shipping costs.
BRAND NEW, UNUSED, UNOPENED PRODUCTS:
If you are not satisfied with your purchase, we will allow you
30 days to notify us that you need to return your merchandise
no questions asked, this includes if it has been received as a
gift. Items that are in their original brand new condition and
in their original packaging will be refunded for the full amount
of the product. You will be responsible for return shipping costs
by Registered Airmail. Please contact our Customer Service staff
by e-mailing us at service@Judaica-mall.com if you would like
to return your product.
All beauty & cosmetic products are not refundable.
RETURN PROCEDURE:
Please retain both receiving and/or return shipping and tracking
slips so this information can be
used to expedite any credits in the event of a return.
- Please contact our Customer Service staff by e-mailing us
at Service@judaica-mall.com if you would like to return your
product. Judaica-mall.com will then issue you a RMA
number (valid for 30 days). Customers must have an
RMA number in order to return a purchase. Unauthorized returns
will not be refunded and will be returned to the customer.
- The RMA number is to be placed on the shipping label below
the shipping address
provided by Customer Service. All returns must be in the original
packaging.
- Once the item is received at the specified address and is
verified to be in original
condition, applicable credit will be issued to the customer's
credit card. Customers should
allow 30 days for a refund to appear on their statements.
All returns should be shipped to:
Judaica Mall Inc.
P.O. Box 1456
33 Bezalel St.
Arad 89071 Arad 89071
ISRAEL
CANCELLATIONS:
If you have placed an order and would like to cancel it for any
reason, please contact us by either e-mailing us at Service@judaica-mall.com
with in the same business day (Mon.-Fri, 9 a.m.-5p.m. EST) that
it was placed on in order to cancel it free of any charges. After
the full business day we will do everything we can to stop your
order from shipping, however we cannot guarantee that we will
be able to stop you order from shipping. If we are unable to intervene
in the fulfillment process you are liable for all shipping and
handling charges both outbound shipping (including special shipping)
and return. Orders that are placed on weekends or weeknights must
be cancelled by the end of the next business day.
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